LifeSpa Concierge & Appointments Specialist

Life Time Inc.; Westfield (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Life Time Inc. is seeking a LifeSpa Coordinator in Westfield, MA, who will operate the telephone system, greet callers, and direct them to the right staff.

The role includes scheduling appointments, explaining LifeSpa offerings, and assisting the Department Head with filing and office duties. The ideal candidate has a High School diploma or GED, 1 year of customer service, CPR/AED certification within 30 days, and proficiency with Microsoft Office applications.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• CPR and AED certified within 30 days of hire.
• Proficiency with Microsoft Office suite.
• Ability to perform basic calculations (discounts, interest, commissions).
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answer incoming internal calls to greet, schedule appointments, and serve members in a friendly, professional manner.
• Convert LifeSpa questions into appointments.
• Explain Life Spa products, services and treatments to guests and assist with determining needs.
• Suggest upgrades or add-ons to products and services.
• Complete outgoing confirmation calls and appointment scheduling communications.
• Follow safety devices and company safety rules.

Skills

Customer service

Receptionist experience

CPR and AED certified

Ability to calculate figures

Stand, walk, lift 50 lbs

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time Inc. is seeking a LifeSpa Coordinator in Westfield, MA, who will operate the telephone system, greet callers, and direct them to the right staff.

The role includes scheduling appointments, explaining LifeSpa offerings, and assisting the Department Head with filing and office duties. The ideal candidate has a High School diploma or GED, 1 year of customer service, CPR/AED certification within 30 days, and proficiency with Microsoft Office applications.