Lifecycle Analytics Specialist — Member Growth & Retention

PowerOptions, Inc.; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Job summary

PowerOptions, Inc. is hiring a Lifecycle Operations Analyst to support the full Member journey—from onboarding to renewal—for 800+ Members across public-sector and nonprofit sectors.

You will partner with the Member Relations team to measure lifecycle touchpoints, optimize onboarding, renewal, and engagement, and deliver KPI reporting to leadership. The role emphasizes Salesforce data hygiene, cross-team collaboration, and turning data into actionable recommendations that help attract, retain,

Qualifications

• 1–3 years of experience in lifecycle, CRM, membership, or marketing operations.
• Hands-on Salesforce experience, including reports, dashboards, and administration.
• Strong Excel and spreadsheet skills.
• Comfort building reports and dashboards with segmented, multi‑dimensional data.
• Experience developing and analyzing customer experience surveys.
• Strong attention to detail and a systems-thinking mindset.
• Collaborative listener who turns team needs into action.
• Clear communicator who can translate data into recommendations for non-technical stakeholders.
• Comfort using AI to streamline workflows and automate routine work.

Responsibilities

• Map and optimize the Member journey across onboarding, renewal, and engagement.
• Collaborate with Functional Team Leads to identify friction points and improve processes.
• Maintain data hygiene and housing data relationships in Salesforce (Members, accounts, opportunities, contracts).
• Build recurring and ad hoc reports/dashboards showing leads, retention, renewal, engagement by department/product.
• Support KPI processes with accurate, timely data and insights.

Skills

Salesforce reporting

Excel

Data storytelling

Dashboards

Cross-functional collaboration

Education

Bachelor's degree in business/data analytics/economics or related field

Tools

Salesforce

SQL

Job description

PowerOptions, Inc. is hiring a Lifecycle Operations Analyst to support the full Member journey—from onboarding to renewal—for 800+ Members across public-sector and nonprofit sectors.

You will partner with the Member Relations team to measure lifecycle touchpoints, optimize onboarding, renewal, and engagement, and deliver KPI reporting to leadership. The role emphasizes Salesforce data hygiene, cross-team collaboration, and turning data into actionable recommendations that help attract, retain,