Member Growth & Retention Lead

Base Power Company

Austin, Northern (TX, KY)

Hybrid

USD 110,000 - 170,000

Full time

5 days ago

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Job summary

Base Power Company is seeking a results‑driven Growth professional to drive member experience, renewals, and retention at scale. You will design automations and workflows to flag at-risk members and intervene automatically, while collaborating with Finance, Legal, and Engineering to ensure scalable retention processes that support growth.

You will own end‑to‑end outcomes, work with data to optimize processes, and help nurture long‑term loyalty across onboarding to renewal.

Qualifications

2-8 years of experience in operations, product management, or program management for customer success, retention, account management, or sales functions.

Responsibilities

Retention detection and handling: design tools and workflows to flag at-risk members early.
Renewals: manage the system for upcoming contract renewals.
Churn prevention: intervene, understand needs, and craft scalable solutions.
Retention & loyalty: build relationships to keep satisfaction high.
Win-back campaigns: engage at-risk members to reestablish trust.
Onboarding-to-loyalty: guide new members from signup to service enrollment.
Escalations: solve complex issues across teams for fast resolutions.
Voice of the member: gather feedback to shape better experiences.
Cross-functional alignment: align retention processes with Finance, Legal, Eng, and other teams.