Lifecycle Growth Lead - Retention & Revenue

Pelago Health; New York (NY); Presencial; USD 125.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive bonus program

Stock options

Comprehensive benefits

Descripción de la vacante

Pelago Health is seeking a Lifecycle Manager to join the Growth Marketing team, focusing on member renewal and engagement. You’ll run the day-to-day cadence that drives retention at renewal and build reporting to spot risk early, with opportunities to shape the broader lifecycle motion.

In collaboration with Product and Client Marketing, you’ll connect the billing cycle to the member experience and contribute to lifecycle messaging strategy, with a clear path toward ownership of lifecycle

Formación

• 6+ years of experience in lifecycle, retention, or CRM marketing, healthcare, subscription, or renewal-based models preferred.
• Experience designing segmented, cadence-based communication programs.
• Strong data instincts with reporting that cross-functional partners actually use and act on.
• Experience with consumer engagement platforms like Iterable or Braze.

Responsabilidades

• Run the renewal messaging cadence — timing, sequencing, and content — that drives renewal rate and revenue today, taking direct ownership of a metric that’s already performing well.
• Support the broader consumer lifecycle — activation, engagement, retention.
• Build clear, proactive reporting on lifecycle and renewal health so internal partners can act on risk signals early, before they become retention problems.
• Set a measurement standard for lifecycle performance, defining what to track and ensuring the data behind it is trustworthy.
• Partner on early-stage member engagement initiatives — campaign design, activation sequencing.
• Work closely with Product and Client Marketing to understand our billing cycle, how it’s communicated to clients, and how lifecycle communications show up across the member experience.
• Learn the broader lifecycle motion — segmentation, cadence design, activation logic — directly from Growth's lifecycle strategy lead, building toward broader lifecycle and engagement ownership.

Conocimientos

Lifecycle marketing

CRM marketing

Data reporting

Customer retention

Herramientas

Iterable

Braze

Descripción del empleo

Pelago Health is seeking a Lifecycle Manager to join the Growth Marketing team, focusing on member renewal and engagement. You’ll run the day-to-day cadence that drives retention at renewal and build reporting to spot risk early, with opportunities to shape the broader lifecycle motion.

In collaboration with Product and Client Marketing, you’ll connect the billing cycle to the member experience and contribute to lifecycle messaging strategy, with a clear path toward ownership of lifecycle