Remote Order Management Specialist

Aston Carter; Cypress (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO/Vacation

Job summary

Aston Carter is seeking an Order Management Specialist for a temporary contract in Cypress, CA. You will receive and process customer orders, manage inquiries, and ensure timely fulfillment in a highly regulated diagnostics setting.

Responsibilities include entering orders in ERP, managing backlog, communicating with customers about ship dates, and using Salesforce/CRM tools daily to monitor performance metrics.

Qualifications

• 4+ years of experience in order management, order entry, or manufacturing-focused customer service.
• Hands-on experience with ERP systems; Oracle is ideal, but other ERP platforms are acceptable.
• Salesforce experience is highly preferred; other CRM experience is acceptable when combined with relevant industry experience.
• Background in medical device, biotech, or pharmaceutical industries is ideal; experience in other regulated industries will also be considered.
• Experience processing purchase orders, including orders with low to moderate line item counts (typically 1–8 lines).
• Strong problem-solving skills with the ability to investigate and resolve non-standard or complex orders.
• High attention to detail and accuracy in data entry and documentation.
• Ability to work independently, manage time effectively, and stay organized in a dynamic environment.
• Strong customer service skills with clear, professional communication in both written and verbal form.
• Comfort using CRM and reporting tools daily to manage order-related activities.

Responsibilities

• Receive and process customer purchase orders via email, e-fax, and other channels, ensuring accuracy, completeness, and alignment with commercial terms.
• Enter customer orders into the ERP system within required timeframes and verify that all data is correct and complete.
• Manage order backlog and support product allocation to ensure customers receive products according to priority and availability.
• Confirm receipt and entry of orders with customers and provide timely order acknowledgments.
• Create and maintain accurate ship-to and bill-to records in the system for new and existing customers.
• Proactively follow up with customers on incomplete orders, backorders, and expected ship dates to set clear expectations.
• Determine scheduled ship dates based on customer requirements, manufacturing capacity, and product availability.
• Run reports to track performance metrics such as on-time shipments and quality-related indicators, and use this data to support continuous improvement.
• Investigate and resolve non-standard or complex orders by partnering closely with Sales, Accounting, and customers.
• Utilize CRM and reporting tools, including Salesforce or similar platforms, on a daily basis to manage order-related activities and customer interactions.
• Support additional tasks and special projects as assigned, including work related to new product launches and shifting business priorities.
• Collaborate with team members across multiple locations and business units, providing support to different markets as demand requires.
• Work independently in a largely remote environment while maintaining strong communication and coordination with the broader team.
• Adapt to changing priorities, handle multiple projects, and respond effectively to urgent issues as they arise.

Skills

Order management

CRM experience

ERP systems

Salesforce

Regulated industries

Data accuracy

Independent worker

Customer service

Tools

Oracle ERP

Job description

Aston Carter is seeking an Order Management Specialist for a temporary contract in Cypress, CA. You will receive and process customer orders, manage inquiries, and ensure timely fulfillment in a highly regulated diagnostics setting.

Responsibilities include entering orders in ERP, managing backlog, communicating with customers about ship dates, and using Salesforce/CRM tools daily to monitor performance metrics.