Life Sciences AI Customer Success Strategist
Anthropic
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Job summary
Anthropic in San Francisco seeks a Life Sciences Customer Success Manager to partner with research institutions, accelerating discovery using Claude across API, Enterprise, Code and Life Sciences. The role blends deep 1:1 account management with scalable programs, handling a portfolio of strategic accounts and broader engagement initiatives.
You will build relationships with researchers and IT teams, guide partners to the right Claude solutions, drive adoption, and ensure governance and data
Qualifications
- 6+ years in Customer Success, TAM, or Solutions Engineering.
- 3+ years in life sciences research with tech adoption.
- Experience with academic or biotech life sciences orgs.
- Strong understanding of regulations, risk, and compliance in the industry.
- Experience designing and delivering one-to-many customer programs.
Responsibilities
- Build strategic relationships with research leaders and IT teams to understand goals and enable AI deployment.
- Guide partners to Claude products (API, Enterprise, Code, Life Sciences) for right solutions.
- Monitor usage, drive adoption, and identify optimization opportunities across accounts.
- Develop change-management strategies and enable partner capacity through trainings and communities.
- Quantify value and collaborate with Marketing on success stories and reference accounts.
Skills
Education
Job description
Anthropic in San Francisco seeks a Life Sciences Customer Success Manager to partner with research institutions, accelerating discovery using Claude across API, Enterprise, Code and Life Sciences. The role blends deep 1:1 account management with scalable programs, handling a portfolio of strategic accounts and broader engagement initiatives.
You will build relationships with researchers and IT teams, guide partners to the right Claude solutions, drive adoption, and ensure governance and data
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