Strategic AI Enterprise Customer Success Manager

Anthropic Limited; New York (NY); On-site; USD 200,000 - 265,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Optional equity donation matching

Generous vacation and parental leave

Flexible working hours

Lovely office space

Job summary

Anthropic is seeking an Enterprise Customer Success Manager to partner with our most complex customers across Systems Integrators and to help them unlock Claude capabilities—API, Claude for Enterprise, and Claude Code.

You will build strategic relationships, map business objectives to AI outcomes, drive adoption and expansion, monitor usage, and communicate value through ROI and case studies. This role requires 6+ years in CS or TAM and a willingness to travel to client sites.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
• Experience with enterprises in Systems Integrator industries.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Experience working with consumption-based and seat-based business models.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Proven track record managing a portfolio of accounts while maintaining strong relationships.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers

Skills

Customer Success

Technical Account Management

Solutions Engineering

Enterprise customers

Systems integrators

AI/ML concepts

API integrations

Software implementation

Consumption-based models

Seat-based models

Growth opportunities

Portfolio management

Cross-functional collaboration

AI passion

Team player

Education

Bachelor's degree

Job description

Anthropic is seeking an Enterprise Customer Success Manager to partner with our most complex customers across Systems Integrators and to help them unlock Claude capabilities—API, Claude for Enterprise, and Claude Code.

You will build strategic relationships, map business objectives to AI outcomes, drive adoption and expansion, monitor usage, and communicate value through ROI and case studies. This role requires 6+ years in CS or TAM and a willingness to travel to client sites.