Enterprise AI Success Manager

WinsAbove

San Francisco, Northern (CA, KY)

Hybrid

USD 200,000 - 265,000

Full time

14 days+

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Benefits offered by this job

Equity donation matching

Generous vacation and parental leave

Flexible working hours

Office space in San Francisco

Job summary

Anthropic in San Francisco is seeking an Enterprise Customer Success Manager, GSI, to partner with complex customers across Systems Integrators and drive adoption of Claude APIs and Claude for Enterprise.

You will build strategic relationships, guide usage optimization, and expand value through new use cases while aligning with product and research priorities. This role blends business acumen with technical fluency in AI/ML and API integrations.

Qualifications

6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
Experience with enterprises in Systems Integrator industries.
Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders.
Experience driving success across consumption-based and seat-based business models.
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes.
Cross-functional collaborator who represents the customer in a positive, proactive manner.
Passion for AI and responsible development of advanced systems.
Team-oriented, proactive problem-solver with a practical, hands-on approach.

Responsibilities

Build trusting, strategic relationships with key customer decision makers and identify optimization and expansion opportunities.
Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, guiding customers to the right solutions.
Proactively drive usage planning and understand current and future consumption to create realized value.
Monitor usage patterns and address underutilization across API and Claude products to maximize value.
Socialize Anthropic's product roadmap and engage Product PMs to inform customers’ needs.
Document customer value through ROI and impact metrics to build business cases for expansion.
Identify new use cases and lines of business, partnering with Sales to explore Claude deployments.
Develop change management strategies and Center of Excellence initiatives for customer enablement.
Own the customer lifecycle with success plans, quarterly business reviews, and ongoing engagement.
Develop scalable engagement playbooks balancing high-touch and efficient coverage.