Life Science Account Success Manager

eConsulting Sp. z o.o.; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Base salary + performance bonus

Private medical care

Sports card

Group life insurance

Language lessons

Training library access

Team-building events

Job summary

eConsulting Sp. z o.o. is seeking an Account Success Manager to nurture relationships with B2B Life Science clients in the US. You will ensure projects run smoothly, deliver value, and keep clients engaged for years.

You don't need to be a scientist; our experts handle complex questions. You will coordinate with the Delivery team, spot upsell opportunities, and gather feedback through regular check-ins to sustain satisfaction.

Qualifications

• Professional experience in Customer Success, Account Management, B2B customer service, or Project Management with a focus on relationships.
• Comfortable navigating Life Science / pharma / eco topics and building trust with clients.
• High business empathy, active listening, and problem-solving orientation.
• Independent, highly organized, and motivated to help clients succeed.
• Strong communication skills to manage expectations and de‑escalate issues.

Responsibilities

• Act as a trusted partner for existing clients across pharma, lab, biotech, and eco sectors.
• Ensure projects run smoothly and clear communication bottlenecks between client and Delivery team.
• Identify opportunities to upsell related consulting topics and expand cooperation naturally.
• Conduct regular check-ins and gather feedback to prevent issues before they arise.
• Collaborate with experts to bring technical knowledge while maintaining strong client relationships.

Skills

Customer Success

Account Management

B2B customer service

Project Management

Active listening

Strong communication

Job description

eConsulting Sp. z o.o. is seeking an Account Success Manager to nurture relationships with B2B Life Science clients in the US. You will ensure projects run smoothly, deliver value, and keep clients engaged for years.

You don't need to be a scientist; our experts handle complex questions. You will coordinate with the Delivery team, spot upsell opportunities, and gather feedback through regular check-ins to sustain satisfaction.