Customer Success Architect – Life Sciences (Hybrid)

Qualifyze; Jersey City (NJ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid working mode

Up to 45 days work from anywhere

Annual all-company event in Europe

Competitive compensation

Job summary

Qualifyze in the United States market is seeking a Customer Success Manager to drive satisfaction, retention, and adoption across a portfolio of pharmaceutical clients. You will partner with Senior CSMs, Account Managers, and cross-functional teams to deliver high-impact experiences during the lifecycle.

This temporary maternity-leave cover supports onboarding, adoption, and ongoing engagement with a high-volume of accounts, ensuring smooth coordination and strong outcomes for clients.

Qualifications

• Proven experience in a customer-facing role (CSM, Account Management, or similar).
• Excellent written and spoken English.
• Strong organizational skills and attention to detail.
• Proactive, solution-oriented mindset, able to work independently.
• Experience in a startup or scale-up environment is a plus.
• Interest in pharma or life sciences industry.

Responsibilities

• Build and maintain strong relationships with pharmaceutical clients post-sale.
• Guide customers through the audit journey and ensure smooth coordination.
• Conduct regular check-ins and be the first point of contact for operational and support matters.
• Support onboarding, adoption, and ongoing engagement across many accounts.
• Drive success metrics such as CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers on strategic growth opportunities.
• Maintain accurate CRM records (HubSpot) and ensure smooth handovers across teams.
• Share customer feedback and data insights to improve products and services.

Skills

Customer-facing

Communication

Organization

Proactive

Startup experience

Pharma industry

HubSpot

Tools

HubSpot

Job description

Qualifyze in the United States market is seeking a Customer Success Manager to drive satisfaction, retention, and adoption across a portfolio of pharmaceutical clients. You will partner with Senior CSMs, Account Managers, and cross-functional teams to deliver high-impact experiences during the lifecycle.

This temporary maternity-leave cover supports onboarding, adoption, and ongoing engagement with a high-volume of accounts, ensuring smooth coordination and strong outcomes for clients.