Account Specialist

eConsulting Sp. z o.o.; United States; Remoto; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base salary + performance bonus

Private medical care

Sports card

Group life insurance

Language lessons

Training library access

Team-building events

Descrizione del lavoro

eConsulting Sp. z o.o. is seeking an Account Success Manager to nurture relationships with B2B Life Science clients in the US. You will ensure projects run smoothly, deliver value, and keep clients engaged for years.

You don't need to be a scientist; our experts handle complex questions. You will coordinate with the Delivery team, spot upsell opportunities, and gather feedback through regular check-ins to sustain satisfaction.

Competenze

• Professional experience in Customer Success, Account Management, B2B customer service, or Project Management with a focus on relationships.
• Comfortable navigating Life Science / pharma / eco topics and building trust with clients.
• High business empathy, active listening, and problem-solving orientation.
• Independent, highly organized, and motivated to help clients succeed.
• Strong communication skills to manage expectations and de‑escalate issues.

Mansioni

• Act as a trusted partner for existing clients across pharma, lab, biotech, and eco sectors.
• Ensure projects run smoothly and clear communication bottlenecks between client and Delivery team.
• Identify opportunities to upsell related consulting topics and expand cooperation naturally.
• Conduct regular check-ins and gather feedback to prevent issues before they arise.
• Collaborate with experts to bring technical knowledge while maintaining strong client relationships.

Conoscenze

Customer Success

Account Management

B2B customer service

Project Management

Active listening

Strong communication

Descrizione del lavoro

Got experience working with B2B clients and know your way around the Life Science sector. We are looking for someone who genuinely enjoys talking to people, looking after their projects, and building long-term relationships. At eConsulting, you don't need to be a scientist—our technical experts handle the complex questions. As an Account Success Manager, your main goal is to ensure our existing clients feel fully supported, achieve their goals through our services, and simply want to stick with us for years to come.

Key Responsibilities

• Customer Success Management: Act as a trusted partner and go-to person for the companies that have already placed their trust in us (across pharma, lab, biotech, and eco sectors). Ensure our collaboration brings them real, tangible value.
• Internal Client Advocacy: Make sure projects run smoothly and help clear any communication bottlenecks between the client and our Delivery team whenever bumps appear along the road.
• Upselling via Trust: Keep your finger on the pulse. Know your clients' pain points, and when you see an opportunity to help with other straightforward consulting topics, suggest expanding our cooperation naturally.
• Regular Check-ins & Feedback Gathering: Initiate casual catch-ups and meetings to check the temperature of the relationship, gather feedback, and fix minor issues long before they ever turn into real problems.
• Teamwork with Experts: Whenever a client needs deep technical or subject‑matter expertise, bring our specialists to the table while continuing to steer the overall comfort and strength of the relationship.

Required Skills & Experience

• Professional experience in Customer Success, Account Management, B2B customer service, or Project Management with a strong focus on relationships.
• Comfortable navigating Life Science / pharma / eco topics—the industry shouldn't intimidate you, though reciting regulatory standards by heart isn't required.
• High business empathy, an active listening mindset, and a focus on problem-solving rather than aggressive 'hard selling.'
• High independence, excellent personal organization, and a genuine desire to help clients succeed.
• Strong communication skills, including the ability to put out fires before they even ignite.

Nice to Have

• Strong command of English (useful for international accounts).
• Previous experience working with clients in the pharmaceutical, medical, or eco industries.

What We Offer

• Transparent Remuneration: A stable base salary + performance bonus .
• Benefits package: Private medical care, sports card, group life insurance.
• Language lessons with a dedicated teacher.
• Access to an extensive training library covering both soft skills and technical knowledge.
• Unique team-building events, contests, and company challenges.

About Us

eConsulting is a leading provider of HCM, DCM, QMS, RIMS, validation services, cloud solutions, IT team and staff augmentation, and other IT services for multinational clients from regulated and non-regulated sectors. With over 24 years of experience, we combine comprehensive expertise with a deep sensitivity to our clients' needs.

Industry: IT & Consulting Services

Clients: Sanofi, Oriflame, Coca-Cola, and many others.