EMS Emergency Dispatcher — Life-Saving Call Center

County Emergency Communications; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Lansing, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and prioritize responses. You may provide protocol-based instructions and coordinate ambulance resources under approved protocols.

Applicants typically need a high school diploma, with potential sponsorship for EMT/ED certifications. CPR certification is often required. Overnight, weekend, and overtime may be part of the schedule.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification required or to be completed per vacancy.
• CPR certification may be required; consult vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High School Diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Lansing, MI seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical details, and prioritize responses. You may provide protocol-based instructions and coordinate ambulance resources under approved protocols.

Applicants typically need a high school diploma, with potential sponsorship for EMT/ED certifications. CPR certification is often required. Overnight, weekend, and overtime may be part of the schedule.