Life-Saving EMS Dispatcher: Critical Medical Calls

911 Emergency Communications; Middleville (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Middleville, MI is seeking Emergency Medical Dispatchers to gather patient and incident details, establish response priorities, and coordinate EMS resources.

Duties include receiving calls for illness, injury or emergencies, providing approved instructions when safe to do so, and ensuring CPR and dispatch protocols are followed. Applicants typically need a high school diploma and CPR certification, with varying certification requirements by agency.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Attention to detail

Communication

Calm under pressure

Education

High school diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Middleville, MI is seeking Emergency Medical Dispatchers to gather patient and incident details, establish response priorities, and coordinate EMS resources.

Duties include receiving calls for illness, injury or emergencies, providing approved instructions when safe to do so, and ensuring CPR and dispatch protocols are followed. Applicants typically need a high school diploma and CPR certification, with varying certification requirements by agency.