Life-Saving EMS Dispatcher: Urgent Call & Dispatch

911 Emergency Communications; Lake City (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Lake City, MI seeks an Emergency Medical Dispatcher to support urgent medical calls and EMS coordination. You will gather patient data, establish priorities, and follow approved dispatch protocols to guide responders.

Responsibilities include confirming locations, providing instructions, and relaying critical information to crews while adhering to oversight requirements and quality standards.

Qualifications

• High school diploma or equivalent required; sponsored training possible.
• Current Emergency Medical Dispatcher (EMD) certification may be required before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universally required; confirm vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Crisis management

Education

High school diploma

EMD certification

CPR certification

Job description

911 Emergency Communications in Lake City, MI seeks an Emergency Medical Dispatcher to support urgent medical calls and EMS coordination. You will gather patient data, establish priorities, and follow approved dispatch protocols to guide responders.

Responsibilities include confirming locations, providing instructions, and relaying critical information to crews while adhering to oversight requirements and quality standards.