Life-Saving EMS Dispatcher - Certification Support

911 Emergency Communications; Frederic Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers in Frederic, MI. The role involves receiving calls, confirming location and details, and coordinating ambulance resources according to approved medical dispatch protocols.

Applicants should have a high school diploma or equivalent, with EMS dispatch certification and CPR training preferred. Overnight and weekend shifts, overtime, and screen-based work are common in this position.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Priority assessment

Coordination

Documentation

Education

High school diploma or equivalent

EMD certification (preferred)

CPR certification

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers in Frederic, MI. The role involves receiving calls, confirming location and details, and coordinating ambulance resources according to approved medical dispatch protocols.

Applicants should have a high school diploma or equivalent, with EMS dispatch certification and CPR training preferred. Overnight and weekend shifts, overtime, and screen-based work are common in this position.