Life-Saving EMS Dispatcher — Certification Support

911 Emergency Communications; Westfield Center (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Westfield Center, OH is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming locations and details, requesting information, and providing protocol-based instructions while ensuring proper documentation and quality assurance.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Westfield Center, OH is seeking Emergency Medical Dispatchers to support urgent medical responses. You will gather patient and incident information, establish priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming locations and details, requesting information, and providing protocol-based instructions while ensuring proper documentation and quality assurance.