Emergency Medical Dispatcher – Certification Support & Shift Premiums

911 Emergency Communications; Westlake (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Westlake, OH, is hiring Emergency Medical Dispatchers to support urgent medical responses. The role involves answering calls, gathering patient information, and guiding responders using approved protocols.

Training and certifications may be sponsored by the employer, with CPR certification often required. Employees may work long or rotating shifts including overnights and weekends; overtime may be part of the schedule.

Qualifications

• High school diploma or equivalent required; EMT not universally required.
• EMD certification or sponsorship may be required by employer.
• CPR certification commonly required or preferred.

Responsibilities

• Receive emergency medical calls and gather essential information.
• Confirm caller location, callback number, and access details.
• Ask approved questions about patient condition to establish priority.
• Determine response priority using authorized medical dispatch system.
• Coordinate ambulance resources and dispatch as assigned.
• Relay protocols and scene hazards to responders and document call details.

Skills

Call triage

EMD protocols

Communication

Multitasking

Stress management

Education

High school diploma

EMD certification

CPR certification

Job description

911 Emergency Communications in Westlake, OH, is hiring Emergency Medical Dispatchers to support urgent medical responses. The role involves answering calls, gathering patient information, and guiding responders using approved protocols.

Training and certifications may be sponsored by the employer, with CPR certification often required. Employees may work long or rotating shifts including overnights and weekends; overtime may be part of the schedule.