Emergency Medical Dispatcher — Life-Saving Call Center

911 Emergency Communications; Middle Bass (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent calls, gather critical details, and prioritize responses from a command center in Ohio. You will follow approved protocols to guide responders and ensure patient safety.

Role requires effective communication, rapid decision-making, and accuracy under pressure. Training, certification, and shift work may vary by assignment; overtime and irregular hours are common.

Qualifications

• High school diploma or equivalent required.
• EMD certification preferred or required by vacancy.
• Strong communication and stress-management skills are essential.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm caller location, callback number and access details.
• Ask approved questions about patient condition to determine priority.
• Determine response priority through the approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Decision making

Education

High school diploma

EMD certification

Tools

Dispatch software

Radio systems

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent calls, gather critical details, and prioritize responses from a command center in Ohio. You will follow approved protocols to guide responders and ensure patient safety.

Role requires effective communication, rapid decision-making, and accuracy under pressure. Training, certification, and shift work may vary by assignment; overtime and irregular hours are common.