Emergency Medical Dispatcher — 24/7 Crisis Response

911 Emergency Communications; Long Bottom (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

911 Emergency Communications in Ohio is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident details, and establish response priorities using agency-approved protocols. You will support the coordination of EMS resources and may provide pre-arrival instructions as trained.

Duties include confirming location and contact information, asking protocol questions, dispatching ambulances, documenting call processing, and participating in quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Calm under pressure

Multitasking

Active listening

Education

High School Diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Ohio is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather patient and incident details, and establish response priorities using agency-approved protocols. You will support the coordination of EMS resources and may provide pre-arrival instructions as trained.

Duties include confirming location and contact information, asking protocol questions, dispatching ambulances, documenting call processing, and participating in quality reviews.