Life-Saving EMS Dispatcher | Certification & Benefits

911 Emergency Communications; Eureka (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Eureka, IL seeks Emergency Medical Dispatchers to support urgent medical calls, verify locations, collect data, and coordinate response priorities using approved protocols. Duties include providing protocol-based instructions when needed, dispatching ambulance resources, and documenting call processing.

High school diploma and CPR/EMD certification are commonly required; further credentials may be specified in vacancies.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

CPR certification

EMD certification

Education

High School Diploma or GED

Job description

911 Emergency Communications in Eureka, IL seeks Emergency Medical Dispatchers to support urgent medical calls, verify locations, collect data, and coordinate response priorities using approved protocols. Duties include providing protocol-based instructions when needed, dispatching ambulance resources, and documenting call processing.

High school diploma and CPR/EMD certification are commonly required; further credentials may be specified in vacancies.