Emergency Medical Dispatcher — Certification Support

911 Emergency Communications; Alamo (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, determine priorities, and coordinate ambulance resources. Responsibilities include confirming locations, asking protocol-driven questions, and relaying critical information to responders while adhering to medical dispatch protocols.

Applicants should have a high school diploma (or equivalent) and may need EMS/CPR certification, with additional coursework as required.

Qualifications

• High school diploma or equivalent required; some postings may require certification.
• CPR certification and additional coursework may be required.
• EMD/dispatcher credentials may be requested; verify exact qualifications in the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through approved medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or Equivalent

EMD Certification (Emergency Medical Dispatcher)

CPR Certification

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, determine priorities, and coordinate ambulance resources. Responsibilities include confirming locations, asking protocol-driven questions, and relaying critical information to responders while adhering to medical dispatch protocols.

Applicants should have a high school diploma (or equivalent) and may need EMS/CPR certification, with additional coursework as required.