Life-Saving EMS Dispatcher (24/7)

County Emergency Communications; Greensboro (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Greensboro, MD seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and prioritize responses. You will follow approved protocols and coordinate ambulance resources as part of a dedicated EMS team.

The role emphasizes protocol-based guidance, accurate documentation, and collaboration with responders. CPR training and dispatch certification may be required, with the potential for continuing education and overtime

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Excellent communication

Active listening

Teamwork

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Greensboro, MD seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and prioritize responses. You will follow approved protocols and coordinate ambulance resources as part of a dedicated EMS team.

The role emphasizes protocol-based guidance, accurate documentation, and collaboration with responders. CPR training and dispatch certification may be required, with the potential for continuing education and overtime