Life-Saving Emergency Medical Dispatcher

911 Emergency Communications; West Harwich (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Overtime pay

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers for West Harwich, MA. Responsibilities include receiving emergency calls, confirming locations, and coordinating ambulance resources according to dispatch protocols.

The role may require CPR and EMD certification, with ongoing training and oversight in place. Employees should expect extended console work, adherence to protocols, and potential shift work including overnights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required.
• EMD certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers for West Harwich, MA. Responsibilities include receiving emergency calls, confirming locations, and coordinating ambulance resources according to dispatch protocols.

The role may require CPR and EMD certification, with ongoing training and oversight in place. Employees should expect extended console work, adherence to protocols, and potential shift work including overnights, weekends, and holidays.