Life-Saving EMS Dispatch Specialist

911 Emergency Communications; Yarmouth (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Yarmouth Port, MA is seeking an Emergency Medical Dispatcher to support urgent medical calls and coordinate EMS resources. The role involves gathering patient and incident details, establishing priorities, and providing protocol-based instructions under supervision.

Requirements may include a high school diploma, CPR certification, and the potential for EMD certification. Acts may involve overnight and weekend shifts, with attention to protocol adherence and

Qualifications

• A high school diploma or GED is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification is preferred but not universal depending on the vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

EMD certification

Education

High school diploma or GED

EMD certification (optional)

Job description

911 Emergency Communications in Yarmouth Port, MA is seeking an Emergency Medical Dispatcher to support urgent medical calls and coordinate EMS resources. The role involves gathering patient and incident details, establishing priorities, and providing protocol-based instructions under supervision.

Requirements may include a high school diploma, CPR certification, and the potential for EMD certification. Acts may involve overnight and weekend shifts, with attention to protocol adherence and