24/7 EMS Dispatch Specialist — Life-Saving Coordination

County Emergency Communications; West Hyannisport (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in West Hyannisport, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and may require CPR and dispatcher certifications.

Training and overtime may be involved in a continuously operating environment. Responsibilities include gathering patient information, determining priorities, providing protocol-based guidance, and

Qualifications

• High school diploma or recognized equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment; consult vacancy for exact qualifications.
• CPR certification may be required; additional coursework could be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in West Hyannisport, MA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols and may require CPR and dispatcher certifications.

Training and overtime may be involved in a continuously operating environment. Responsibilities include gathering patient information, determining priorities, providing protocol-based guidance, and