Emergency Medical Dispatcher: Life-Saving Call Center

911 Emergency Communications; Manchaug (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Manchaug, MA is seeking Emergency Medical Dispatchers to manage urgent medical calls, gather patient information, and coordinate EMS resources using an agency-approved system.

Duties include pre-arrival instructions, protocol adherence, and relay of information to responders. A high school diploma and CPR/EMD certification are commonly required, with training opportunities available.

Qualifications

• High school diploma or equivalent required; EMD certification preferred.
• CPR certification may be required; consult vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication skills

EMD Certification

CPR Certification

Dispatch system

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Manchaug, MA is seeking Emergency Medical Dispatchers to manage urgent medical calls, gather patient information, and coordinate EMS resources using an agency-approved system.

Duties include pre-arrival instructions, protocol adherence, and relay of information to responders. A high school diploma and CPR/EMD certification are commonly required, with training opportunities available.