911 Call Taker - Life-Saving Frontline Communicator

Public Safety Dispatch Network; Hillsboro (KS); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Public Safety Dispatch Network in Hillsboro, KS is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical details for dispatch teams. Training and certification govern the delivery of pre-arrival guidance while maintaining caller privacy and accurate records.

Successful candidates typically have a high school diploma, strong listening skills, precise typing, and clear verbal communication, with the ability to follow structured protocols in a

Formación

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing required.
• Clear verbal communication essential.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening

Typing

Verbal communication

Educación

High school diploma

Descripción del empleo

Public Safety Dispatch Network in Hillsboro, KS is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical details for dispatch teams. Training and certification govern the delivery of pre-arrival guidance while maintaining caller privacy and accurate records.

Successful candidates typically have a high school diploma, strong listening skills, precise typing, and clear verbal communication, with the ability to follow structured protocols in a