Life-Saving 911 Call Taker: Emergency Communications

National Public Safety Careers; Big Creek (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Big Creek, KY seeks 911 Call Takers to respond to emergency calls, verify locations, and document details for dispatch. Training prepares you to work rotating shifts, including nights and weekends, in a demanding public safety environment.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, and the agency will assess listening, typing, and communication skills during selection.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers in Big Creek, KY seeks 911 Call Takers to respond to emergency calls, verify locations, and document details for dispatch. Training prepares you to work rotating shifts, including nights and weekends, in a demanding public safety environment.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, and the agency will assess listening, typing, and communication skills during selection.