Life New Business Operations Lead

National Life Insurance Company Limited; Addison, Montpelier (TX, VT); On-site; USD 75,000 - 110,000; Full time

Job summary

National Life Group in Addison, TX seeks an Associate Director of Life New Business Operations to drive performance across the life new business lifecycle, mentor leaders, and partner with distribution to optimize the customer experience. This senior role oversees coaching, process improvements, and risk management while aligning with strategic goals.

The position emphasizes measurable results in service, quality, productivity, and capacity, with an on-site schedule four days a week during core

Qualifications

• Minimum of seven (7) years of relevant professional experience in an operational or service environment.
• Prior formal people management experience, including employee coaching, performance management, and professional development.
• Demonstrated experience coaching, mentoring, and developing other leaders, including the ability to strengthen leadership effectiveness without direct reporting authority.
• Demonstrated ability to evaluate operational performance, analyze data, identify root causes, and implement improvements that drive measurable results.
• Strong critical-thinking, decision-making, communication, and relationship-building skills, with the ability to manage competing priorities and collaborate across teams.

Responsibilities

• Lead, coach, and develop high-performing Life New Business associates and, where applicable, other people leaders, fostering a culture of accountability, collaboration, engagement, and customer service excellence.
• Serve as a trusted mentor to emerging and established leaders, providing coaching, constructive feedback, and guidance to strengthen leadership capabilities, judgment, and effectiveness.
• Establish clear performance expectations and operational priorities aligned with departmental objectives, holding associates accountable for individual and team results.
• Analyze productivity, quality, and performance trends to identify gaps, determine root causes, and implement targeted coaching, performance improvement, and recovery plans.
• Provide ongoing feedback, recognition, development opportunities, and appropriate delegation to strengthen associate capabilities, leadership effectiveness, adaptability, and sustained performance.
• Oversee staffing, workload capacity, training, and day-to-day execution within assigned areas, collaborating with operational leaders to maintain consistent service, productivity, quality, and risk outcomes.

Job description

National Life Group in Addison, TX seeks an Associate Director of Life New Business Operations to drive performance across the life new business lifecycle, mentor leaders, and partner with distribution to optimize the customer experience. This senior role oversees coaching, process improvements, and risk management while aligning with strategic goals.

The position emphasizes measurable results in service, quality, productivity, and capacity, with an on-site schedule four days a week during core