Life New Business Ops Leader

National Life Group; Montpelier (VT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Job summary

National Life Group is seeking an Associate Director, Life New Business Operations to drive performance and leadership in Life New Business teams, from application submission to policy placement.

You will mentor leaders, shape accountability, and lead improvements balancing customer needs, quality, and risk. The role emphasizes collaboration with distribution partners and cross-functional stakeholders to deliver exceptional customer experiences.

Qualifications

• Bachelor's degree required.
• Minimum seven years of relevant operational or service experience.
• Proven experience coaching and developing other leaders.
• Strong ability to analyze performance data and drive improvements.
• Excellent communication and relationship-building skills.
• Experience leading cross-functional teams and initiatives.

Responsibilities

• Lead, coach, and develop Life New Business associates and other leaders.
• Establish performance priorities and hold teams accountable.
• Analyze productivity and quality trends to drive improvements.
• Provide feedback, development opportunities, and delegation to strengthen leadership.
• Oversee staffing, workload, training, and day-to-day execution.
• Collaborate with distribution partners and cross-functional stakeholders to improve customer experience.

Skills

Leadership

People management

Coaching

Performance management

Data analysis

Decision making

Communication

Education

Bachelor's degree

Job description

National Life Group is seeking an Associate Director, Life New Business Operations to drive performance and leadership in Life New Business teams, from application submission to policy placement.

You will mentor leaders, shape accountability, and lead improvements balancing customer needs, quality, and risk. The role emphasizes collaboration with distribution partners and cross-functional stakeholders to deliver exceptional customer experiences.