Life New Business Leader - Multi-Site Operations

National Life Insurance Company Limited; Addison, Montpelier (TX, VT); Vor Ort; USD 68.000 - 99.000; Vollzeit

Zusammenfassung

National Life Group seeks a dynamic leader to join the Life New Business team as Manager, New Business. You will lead and develop Case Managers across multiple sites, drive performance, and ensure compliant, high-quality service to customers and distribution partners.

The role requires strategic thinking, financial acumen, and a collaborative approach to optimize workflows, coach teams, and partner with underwriting on business needs. Onsite four days per week with core days Mon-Thu.

Qualifikationen

• Bachelor's degree in Business, Operations Management, or related field.
• Minimum 3 years of leadership experience.
• 3+ years in Life, Annuity Operations, Financial Services, or related fields.
• Strong leadership, change management, financial acumen, analytical, organizational, and communication skills.

Aufgaben

• Lead, mentor, and develop Case Managers across multiple site locations.
• Develop and implement team goals aligned with departmental and organizational objectives.
• Develop a deep understanding of how the business works and flows through the NLG ecosystem.
• Provide coaching, feedback, and development opportunities with a forward focused approach—building for the long-term success of the team and Company.
• Foster a culture aligned with National Life values.
• Oversee production activities while maintaining high quality customer service, quality, and compliance standards.
• Optimize workflows and implement process improvements.
• Monitor productivity and quality through audits and reporting.
• Partner with internal stakeholders to resolve complex issues.
• Collaborate with underwriting leadership on business needs, issue resolution, and opportunities for improved process and outcomes.
• Build and maintain effective working relationships with field leadership to understand business needs, communicate priorities, and support service delivery.
• Provide production updates and strategic insights to leadership.
• Respond to escalated customer and agent inquiries.
• Lead and participate in cross-functional projects and initiatives that support strategic objectives, operational improvements, and business priorities.
• All other duties as assigned.
• Provide timely coaching, feedback and development opportunities.

Kenntnisse

Leadership

Coaching

Data analysis

Cross-functional collaboration

Financial acumen

Change management

Strategic thinking

Ausbildung

Bachelor's degree in Business / Operations Management

Jobbeschreibung

National Life Group seeks a dynamic leader to join the Life New Business team as Manager, New Business. You will lead and develop Case Managers across multiple sites, drive performance, and ensure compliant, high-quality service to customers and distribution partners.

The role requires strategic thinking, financial acumen, and a collaborative approach to optimize workflows, coach teams, and partner with underwriting on business needs. Onsite four days per week with core days Mon-Thu.