Life Events Operations Lead

U.S. Bank; Charlotte (NC); On-site; USD 71,000 - 84,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Charlotte, NC is seeking a leader to manage and coordinate operational activities across assigned areas. You will ensure quality service and effective support for internal and external customers, guiding staff from entry to professional levels.

The role requires strong organizational and project management skills, knowledge of banking operations, and excellent communication. You will ensure compliance with policies, participate in system improvements, and contribute to a culture of

Qualifications

• Bachelor's degree or equivalent work experience.
• 3–5 years of operations-related experience.

Responsibilities

• Manage and coordinate operational activities for assigned areas/regions.
• Ensure quality service and effective operations support for customers.
• Lead staff and administer policies to ensure compliance with applicable laws and regulations.
• Review and recommend operational systems and procedures, coordinating system conversions from an operations perspective.

Skills

Operations management

Project management

Customer relations

Interpersonal skills

Written communication

Multitasking

Banking operations knowledge

Human resources knowledge

Education

Bachelor's degree, or equivalent

Job description

U.S. Bank in Charlotte, NC is seeking a leader to manage and coordinate operational activities across assigned areas. You will ensure quality service and effective support for internal and external customers, guiding staff from entry to professional levels.

The role requires strong organizational and project management skills, knowledge of banking operations, and excellent communication. You will ensure compliance with policies, participate in system improvements, and contribute to a culture of