Life Events Operations Leader

U.S. Bank; Northern (KY); Hybrid; USD 71,000 - 84,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Job summary

U.S. Bank is seeking a Life Events Operations Manager to oversee and coordinate operational activities across designated regions.

You will ensure quality service and effective support for internal and external customers, guiding staff from entry to professional levels while ensuring compliance with bank policies. The role requires a Bachelor’s degree or equivalent experience and 3–5 years in operations, with strong banking operations knowledge and proven project management and communication

Qualifications

• Bachelor's degree or equivalent work experience.
• 3–5 years of operations-related experience.
• Thorough knowledge of banking operations and HR.

Responsibilities

• Manage and coordinate operational activities for assigned regions.
• Ensure quality service and effective operations support for customers.
• Lead staff from non-exempt to exempt levels and ensure policy compliance.
• Review operations processes and coordinate system conversions from an ops perspective.

Skills

Operations knowledge

Project management

Customer relations

Interpersonal communication

Banking operations

Multitasking

Education

Bachelor's degree

Job description

U.S. Bank is seeking a Life Events Operations Manager to oversee and coordinate operational activities across designated regions.

You will ensure quality service and effective support for internal and external customers, guiding staff from entry to professional levels while ensuring compliance with bank policies. The role requires a Bachelor’s degree or equivalent experience and 3–5 years in operations, with strong banking operations knowledge and proven project management and communication