Licensing Specialist

Triple-S; Guaynabo (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

Triple-S is seeking a detail-oriented professional to manage licensing, contracts and registrations for the Sales Division in Puerto Rico. You will handle documentation, records, and reporting to support regulatory compliance and audits.

The role includes monitoring license statuses, performing background checks, and coordinating with internal teams to ensure timely submissions and training compliance. Associates degree in business administration is required; experience with NAIC processes is a

Qualifications

• Licensing, contracts and training documentation oversight.
• Regulatory objectives alignment for Sales Division.
• Auditable records for licensing and contracting processes.

Responsibilities

• Monitor licensing status of Sales Representatives and perform related submissions.
• Verify licenses and run background checks against sanctions lists.
• Maintain records for contracts, designations, training and commissions.
• Prepare licensing and contracting reports with status updates and metrics.
• Assist in licensing audits and in contracting processes.

Skills

Licensing management

Background checks

Contracts tracking

Documentation control

Audit readiness

Education

Associate's Degree in Business Administration

Tools

NAIC platform

Microsoft Office

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

Job Summary

Performs tasks with responsibilities that are guided by policies and procedures. Provides guidance, information, and/or assistance to internal and external Authorized Representatives and Producers (Sales Representatives). Develops relationships of support so that others achieve the regulatory objectives and requirements of the Sales Division. Controls and manages all documentation related to the licensing process, designations and records of training and testing of the Sales Division.

Essential Functions

• Performs constant monitoring of licensing, contracts, and designations of Sales Representatives through online license services of the National Association Insurance Commissioners (NAIC) platform and performs analysis and submissions on the corresponding determination.
• Verifies the license’s status of Sales Representatives, completes background check and review valid sanctions and exclusion from the list of OIG / GSA / OFAC.
• Performs functions associated with upgrades and monitoring of licensing process, contracts, designations and required training of the Sales Division.
• Maintains comprehensive and audit-ready records for each Sales Representative, including licensing and appointment documentation, contracts, commission payment records and payment books, PMS documentation, required training records, and other supporting documentation. Ensures files are accurate, complete, current, and readily available for internal or external audits. Prepares and maintains licensing and contracting reports, tracks pending and completed requirements, and provides management with timely status updates, metrics, and analysis related to licensing, appointments, contracts, commissions, and overall representative readiness.
• Prepare all the necessary documentation for decision making in terms of movements of licenses or contracts requested for issues on feasibility of licensing, current or future status.
• Assist in the licensing audit process, contracts or designations of internal or external regulatory agencies or contracted suppliers, as applicable.
• Personally assists in the contracting and recruiting process with Sales Representatives.
• Manage and protects contracts, designations, licenses, and supporting documents required for the compliance with policies and procedures of Triple-S and any other state or federal regulator.
• Participates in cross training and/or rotations to collaborate or assist in other tasks of the unit, for professional growth and the unit’s achievements.
• Assists in other duties as solicited by management.

Education

• Associate's Degree in Business Administration

Experience

Associate Degree or at least 60-64 college credit in Business Administration, with one to three years of experience in tasks associated with licensing, contracts and mastery of Microsoft programs.

Licenses and Certifications

• None required

Competencies

• Manages Ambiguity
• Instills Trust
• Collaborates
• Customer Delight (Employee)
• Action Oriented

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.