MA Sales Coordinator

Triple-S Management Corp.; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Triple-S Management Corp. seeks a sales operations support professional to deliver high-quality administrative support to the sales team and manage KPI reporting.

The role involves monitoring enrollment processes, preparing reports, and escalating issues to appropriate internal resources. The position emphasizes coordination of sales materials and office tools, tracking enrollment status, and ensuring smooth execution of sales workflows.

Qualifications

• Bachelor’s degree or equivalent with 1–3 years in health insurance or related field.
• Or an Associate’s degree with 3–5 years of related experience; 5+ years accepted in lieu of.
• Experience supporting sales operations, enrollment processes, and KPI reporting is preferred.

Responsibilities

• Provide daily, weekly and monthly sales and operational reports.
• Monitor and report flow of customer contacts and sales quotas.
• Ensure enrollment processes run smoothly and follow up with clients.

Skills

Manages Ambiguity

Action Oriented

Education

Bachelor's Degree in Business Administration or Health

Associate's Degree in Business Administration or Health Services Administration

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

JOB SUMMARY

Oversee and provide high quality support for sales’ business operations. Primary responsibilities include providing administrative support to sales; monitoring, analyzing, and reporting KPIs; following up on sales enrollment process; and reporting and tracking issues affecting the sales operations. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

ESSENTIAL FUNCTIONS

• Provide daily, weekly & monthly sales and operational reports.
• Monitor and report the flow of customer contacts, sales quotas and statistical trends.
• Provide functional and technical sales application expertise.
• Manage welcome packages, brochures, and office tools inventories: ensure inventories are always within the established levels and request more materials when threshold levels are reached.
• Digitize paper SOAs and Enrollment forms, as needed.
• Follow-up with clients on sales and ensure the Enrollment process is going smoothly.
• Perform quality checks on sales processes.
• Coordinate sales representative visits to PCPs.
• Be the escalation pointed for all sales support issues.
• Work with sales end-users to minimize impact when production applications fails.
• Provide on-call support to sales team as needed, including but not limited to verifying prospect eligibility and dispositioning SOAs.
• Complete special projects as requested; validating functionalities; analyzing existing applications.
  Identify possible new enhancements for progressively improving sales platforms.
• Make recommendations for strategies to implement in the Sales Department.
• Serve as liaison between business units, technology teams and support teams.
• Monitor business intelligence information and report trends within the company that affect productivity and profitability.
• Work to continually refine & improve all business operations.
• Ensure proper follow-up and documentation in response to all incidents reported.

EDUCATION

• Bachelor's Degree in Business Administration or Health
• Associate's Degree in Business Administration or Health Services Administration

EXPERIENCE

Bachelor’s degree in Business Administration and/or Health, preferable, with one (1) to three (3) years of related experience, preferable in the Health Insurance Industry, or Associates Degree (60-64 college credits) in Business Administration and/or Health with three (3) to five (5) years of related experience, preferable in the Health Insurance Industry. Or at least five (5) years of this work experience in lieu of.

LICENSES AND CERTIFICATIONS

• None required

COMPETENCIES

• Manages Ambiguity
• Action Oriented

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.