Client Growth Executive

Triple-S Management Corp.; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Triple-S Management Corp. is seeking a Field Executive to drive patient growth across an assigned territory by building strong relationships with physicians, employers, brokers, and community partners.

The role supports Medicare Advantage enrollment activities and commercial outreach to schedule preventive screenings and health assessments, aiming to convert activity into attributed patients. You will operate against defined territory targets with an assigned account list and a regular contact

Qualifications

• Bachelor's degree in Business Administration or Marketing.
• Three (3) or more years of experience in business development, sales, healthcare outreach, client relations, physician relations, or community engagement.
• Healthcare industry experience strongly preferred; Medicare Advantage enrollment or employer group engagement is advantageous.

Responsibilities

• Territory and account management with a documented cadence for priority physician practices, employers, brokers, and community partners.
• Medicare field execution during Annual and Open Enrollment Periods, coordinating with SALUS agents and brokers.
• Engage assigned employer accounts, secure worksite access, and plan health screenings, wellness events, and clinic open houses to drive attribution.

Skills

Action Oriented

Manages Ambiguity

Education

Bachelor's degree in Business Administration or Marketing

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

JOB SUMMARY

Field owner of patient growth within an assigned territory, building the physician, employer, broker, municipal, and community relationships that produce new patients for the SALUS clinics, urgent care centers, and MiConsulta digital care stations. On the Medicare side, the Executive supports Triple-S Salud sales during the Annual and Open Enrollment Periods and converts enrollment activity into attributed patients with a completed first appointment. On the commercial side, the Executive works assigned employer accounts and broker relationships to schedule and deliver the preventive screening and health assessment activity that creates and maintains attribution. The position operates against defined territory targets, an assigned account list, and a documented contact cadence.

ESSENTIAL FUNCTIONS

• Territory and account management. Own an assigned territory and account list, maintaining a documented contact cadence with every priority physician practice, employer, broker, and community partner, and maintaining a working pipeline with stage, expected volume, and next action. (18%)
• Medicare field execution. Execute the assigned portion of the SALUS field plan for the Annual Enrollment Period and Open Enrollment Period, coordinating on the ground with Triple-S Salud agents and brokers and focusing effort on age-ins and in-catchment members without an established primary care relationship. (17%)
• Commercial employer and broker engagement. Manage assigned employer accounts, secure worksite access, and plan and staff screening days, health assessment campaigns, wellness and benefit fairs, and clinic open houses that create commercial attribution to SALUS. (17%)
• Physician and referral relations. Conduct regular visits to referring physician offices and specialty practices, serve as the day-to-day contact on access and scheduling questions, and identify referral leakage in the territory. (14%)
• Attribution conversion. Complete warm handoffs from enrollment and outreach activity to a scheduled first appointment, follow up until the appointment is kept, and drive re-engagement outreach for attributed members approaching the end of the lookback window. (10%)
• Community engagement. Represent SALUS at health fairs, educational seminars, municipal programs, professional associations, and community events, including occasional evening and weekend activity. (8%)
• Digital health. Promote adoption and utilization of MiConsulta digital care stations with employers, municipalities, and community partners, and follow up on digital health and urgent care encounters to convert them into established primary care relationships. (5%)
• Documentation and reporting. Maintain accurate and current account, contact, event, and activity records in the designated systems, and report territory results and pipeline to the Manager on the established cadence with explanation of variance against target. (5%)
• Compliance and brand standards. Conduct all activity in compliance with CMS marketing and communications requirements, HIPAA, beneficiary inducement rules, and organizational policy, referring all plan-specific enrollment discussions to licensed, appointed agents, and coordinating external materials through the Manager and Corporate Marketing. (4%)
• Perform other duties and special projects as assigned. (2%)

EDUCATION

• Bachelor's Degree in Business Administration or Marketing

EXPERIENCE

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, Health Administration, or a related field, required.
• Three (3) or more years of experience in business development, sales, healthcare outreach, client relations, physician relations, or community engagement required.
• Healthcare industry experience strongly preferred. Experience with Medicare Advantage enrollment seasons or employer group engagement preferred.

LICENSES AND CERTIFICATIONS

COMPETENCIES

• Action Oriented
• Manages Ambiguity

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.