Client Growth Executive

Triple-S; Bayamón (PR); On-site; USD 65,000 - 90,000; Full time

Job summary

Triple-S is seeking a Field Executive to drive patient growth across a defined territory by building relationships with physicians, employers, brokers, and community partners. This role supports SALUS clinics, urgent care centers, and MiConsulta digital care stations, with focused activity during enrollment periods.

The candidate will manage accounts, perform outreach, and convert activity into attributed patients.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, Health Administration, or a related field is required.
• Three or more years of experience in business development, sales, healthcare outreach, client relations, or community engagement.
• Healthcare industry experience preferred; Medicare Advantage enrollment or employer group engagement is a plus.
• Valid Puerto Rico driver’s license; health insurance producer license preferred, not required.

Responsibilities

• Own an assigned territory and account list with a documented contact cadence.
• Execute the SALUS field plan during enrollment periods and coordinate with agents and brokers.
• Manage employer accounts, plan and staff health campaigns and clinics for attribution.
• Visit physician offices and practices to optimize access and scheduling, identify referral leakage.
• Complete warm handoffs to enrollments and drive re-engagement for attributed members.
• Represent SALUS at health fairs, seminars, and community events, including evenings/weekends.
• Promote MiConsulta digital care stations with employers and community partners.
• Maintain accurate records and report territory results to the Manager.
• Ensure activities comply with CMS, HIPAA, and brand standards; coordinate materials via Marketing.
• Perform other duties and special projects as assigned.

Skills

Territory management

Account management

Relationship building

Healthcare outreach

Public speaking

Education

Bachelor's Degree in Business Administration or Marketing

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

Job Summary

Field owner of patient growth within an assigned territory, building the physician, employer, broker, municipal, and community relationships that produce new patients for the SALUS clinics, urgent care centers, and MiConsulta digital care stations. On the Medicare side, the Executive supports Triple-S Salud sales during the Annual and Open Enrollment Periods and converts enrollment activity into attributed patients with a completed first appointment. On the commercial side, the Executive works assigned employer accounts and broker relationships to schedule and deliver the preventive screening and health assessment activity that creates and maintains attribution. The position operates against defined territory targets, an assigned account list, and a documented contact cadence.

Essential Functions

• Territory and account management. Own an assigned territory and account list, maintaining a documented contact cadence with every priority physician practice, employer, broker, and community partner, and maintaining a working pipeline with stage, expected volume, and next action. (18%)
• Medicare field execution. Execute the assigned portion of the SALUS field plan for the Annual Enrollment Period and Open Enrollment Period, coordinating on the ground with Triple-S Salud agents and brokers and focusing effort on age-ins and in-catchment members without an established primary care relationship. (17%)
• Commercial employer and broker engagement. Manage assigned employer accounts, secure worksite access, and plan and staff screening days, health assessment campaigns, wellness and benefit fairs, and clinic open houses that create commercial attribution to SALUS. (17%)
• Physician and referral relations. Conduct regular visits to referring physician offices and specialty practices, serve as the day-to-day contact on access and scheduling questions, and identify referral leakage in the territory. (14%)
• Attribution conversion. Complete warm handoffs from enrollment and outreach activity to a scheduled first appointment, follow up until the appointment is kept, and drive re-engagement outreach for attributed members approaching the end of the lookback window. (10%)
• Community engagement. Represent SALUS at health fairs, educational seminars, municipal programs, professional associations, and community events, including occasional evening and weekend activity. (8%)
• Digital health. Promote adoption and utilization of MiConsulta digital care stations with employers, municipalities, and community partners, and follow up on digital health and urgent care encounters to convert them into established primary care relationships. (5%)
• Documentation and reporting. Maintain accurate and current account, contact, event, and activity records in the designated systems, and report territory results and pipeline to the Manager on the established cadence with explanation of variance against target. (5%)
• Compliance and brand standards. Conduct all activity in compliance with CMS marketing and communications requirements, HIPAA, beneficiary inducement rules, and organizational policy, referring all plan-specific enrollment discussions to licensed, appointed agents, and coordinating external materials through the Manager and Corporate Marketing. (4%)
• Perform other duties and special projects as assigned. (2%)

Education

• Bachelor's Degree in Business Administration or Marketing

Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, Health Administration, or a related field, required.
• Three (3) or more years of experience in business development, sales, healthcare outreach, client relations, physician relations, or community engagement required.
• Healthcare industry experience strongly preferred. Experience with Medicare Advantage enrollment seasons or employer group engagement preferred.
• Valid Puerto Rico driver’s license. Health insurance producer license preferred, not required.

Competencies

• Action Oriented
• Collaborates
• Customer Delight (Employee)
• Instills Trust
• Manages Ambiguity

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.