MA Sales Coordinator

Triple-S; Guayama (PR); On-site; USD 35,000 - 60,000; Full time

Job summary

Triple-S is seeking a detail‑oriented professional to oversee and deliver high‑quality support for sales operations in Puerto Rico. You will generate routine reports, monitor enrollment flows, and coordinate materials while ensuring escalation paths are effective and timely.

The role emphasizes collaboration with business units, technology teams and sales staff, with a focus on improving processes and reporting accuracy to drive profitability.

Qualifications

• Bachelor’s degree in Business Administration and/or Health with 1–3 years of related experience preferred, or an Associate degree with 3–5 years in health insurance.

Responsibilities

• Provide daily, weekly and monthly sales and operational reports.
• Monitor and report customer contacts, sales quotas and trends.
• Provide functional and technical sales application expertise.
• Manage welcome packages, brochures and office inventories.
• Digitize paper SOAs and enrollment forms as needed.
• Follow-up with clients on sales and ensure enrollment progress.
• Perform quality checks on sales processes.
• Coordinate visits to PCPs for sales reps.
• Serve as escalation point for all sales support issues.
• Provide on-call support to sales team for eligibility checks and SOA dispositioning.
• Complete special projects, validate functionalities, and identify enhancements for sales platforms.
• Make recommendations for sales strategies and serve as liaison between business units.

Skills

Manages Ambiguity

Instills Trust

Collaborates

Customer Delight (Employee)

Action Oriented

Education

Bachelor's Degree in Business Administration or Health

Associate's Degree in Business Administration or Health Services Administration

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers. When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

Job Summary

Oversee and provide high quality support for sales’ business operations. Primary responsibilities include providing administrative support to sales; monitoring, analyzing, and reporting KPIs; following up on sales enrollment process; and reporting and tracking issues affecting the sales operations. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

Essential Functions

• Provide daily, weekly & monthly sales and operational reports.
• Monitor and report the flow of customer contacts, sales quotas and statistical trends.
• Provide functional and technical sales application expertise.
• Manage welcome packages, brochures, and office tools inventories: ensure inventories are always within the established levels and request more materials when threshold levels are reached.
• Digitize paper SOAs and Enrollment forms, as needed.
• Follow-up with clients on sales and ensure the Enrollment process is going smoothly.
• Perform quality checks on sales processes.
• Coordinate sales representative visits to PCPs.
• Be the escalation pointed for all sales support issues.
• Work with sales end-users to minimize impact when production applications fails.
• Provide on-call support to sales team as needed, including but not limited to verifying prospect eligibility and dispositioning SOAs.
• Complete special projects as requested; validating functionalities; analyzing existing applications. Identify possible new enhancements for progressively improving sales platforms.
• Make recommendations for strategies to implement in the Sales Department.
• Serve as liaison between business units, technology teams and support teams.
• Monitor business intelligence information and report trends within the company that affect productivity and profitability.
• Work to continually refine & improve all business operations.
• Ensure proper follow-up and documentation in response to all incidents reported.

EDUCATION

• Bachelor's Degree in Business Administration or Health
• Associate's Degree in Business Administration or Health Services Administration

Experience

Bachelor’s degree in Business Administration and/or Health, preferable, with one (1) to three (3) years of related experience, preferable in the Health Insurance Industry, or Associates Degree (60-64 college credits) in Business Administration and/or Health with three (3) to five (5) years of related experience, preferable in the Health Insurance Industry. Or at least five (5) years of this work experience in lieu of.

LICENSES AND CERTIFICATIONS

• None required

COMPETENCIES

• Manages Ambiguity
• Instills Trust
• Collaborates
• Customer Delight (Employee)
• Action Oriented

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.