Licensing Services Specialist (Customer Care)

State of Mississippi; Jackson (MS); On-site; USD 36,000 - 40,000; Full time

Job summary

The State of Mississippi Insurance Department in Jackson, MS seeks a Customer Service Representative III to support the Licensing Division. The role handles licensure applications for entities and bail agents, verifies documents, and communicates with applicants via phone and email.

Strong Excel skills and reliable time management are essential. Typically requires a High School Diploma with 3–6 years in customer service.

Qualifications

• Excellent computer skills, especially Excel, and strong communication abilities.
• Ability to manage time effectively.

Responsibilities

• Interpret and apply statutes, rules, and policies when informing the public, statewide agents, agencies, and education providers.
• Process paper and electronic applications and renewals for licensure of business entities and bail agents.
• Verify documentation for licenses and penalty fees.

Skills

Excel

Communication

Time management

Education

High School Diploma or equivalent

Job description

The State of Mississippi Insurance Department in Jackson, MS seeks a Customer Service Representative III to support the Licensing Division. The role handles licensure applications for entities and bail agents, verifies documents, and communicates with applicants via phone and email.

Strong Excel skills and reliable time management are essential. Typically requires a High School Diploma with 3–6 years in customer service.