Customer Service Representative IV

State of Mississippi; Mississippi; On-site; USD 30,000 - 37,000; Full time

Job summary

State of Mississippi seeks a Customer Service Representative IV to oversee the Welcome Center in Toomsuba and supervise Travel Counselors. You will manage daily operations, provide traveler information, and direct inquiries about attractions and local amenities.

Ideal candidates have strong communication, customer service experience, attention to detail, and supervisory capabilities. This is a full-time state service position located in Lauderdale County, MS.

Qualifications

• Requires High School Diploma or equivalent and 5-7 years of experience.

Responsibilities

• Supervise and direct the Welcome Center staff.
• Oversee daily operations at the Welcome Center.
• Provide information to travelers and answer questions on attractions, accommodations, and local sites.
• Represent the state in civic and tourism activities and engage with local partners.

Skills

Communication

Customer service

Attention to detail

Supervisory abilities

Education

High School Diploma or equivalent

Job description

Customer Service Representative IV in 38 - LAUDERDALE COUNTY, MS | GovernmentJobs.com page has loaded.

State of Mississippi

$33,600.00 Annually

Location

38 - LAUDERDALE COUNTY, MS

Full-Time

Job Number

9040-0411-20261006LAU

0411 - MDA-MISSISSIPPI DEVELOPMENT AUTHORITY

Opening Date

10/12/2026

10/26/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$33,600.00

$33,600.00

About the Agency

The Mississippi Development Authority (MDA) is the state's lead economic and community development agency. MDA recruits new companies to Mississippi, helps existing companies expand and provides support to foster growth and new opportunities in a variety of areas, including energy, small and minority business, trade, film, retiree recruitment, and more. Additionally, MDA attracts millions of visitors to the state each year through Visit Mississippi, the tourism division of the agency. MDA also supports pass-through funding and provides support for a variety of grant programs and non-profits, such as Innovate Mississippi and Mississippi Main Street Association.

The Customer Service Representative IV serves as the Welcome Center Supervisor and is responsible for managing and supervising employees and overseeing the day-to-day operations of the state’s welcome center located in Toomsuba. This is a state service position.— Duties and Responsibilities include, but are not limited to:

• Supervise and direct the Travel Counselors at the Welcome Center.


• Oversee the daily operational functions of the Welcome Center.


• Provide information to the traveling public.


• Direct tourists and answer questions regarding attractions, accommodations, historic sites, mileage, geography, culture, heritage, and shopping areas.


• Attend training programs, seminars, familiarization trips, and special meetings.


• Prepare assignments from workshops/seminars for submission to the Jackson office by the deadline.


• Plan, organize, and implement activities and events held at the Welcome Center.


• Participate in Chamber of Commerce, tourism, and civic activities in the local community.


• Serve as an official representative of the state.

What you'll need to be Successful

Demonstrates exceptional communication skills, delivers high-quality customer service, maintains strong attention to detail, and exhibits effective supervisory capabilities.

Preferred Qualifications

The minimum qualifications in this job class are based upon a job analysis and the essential functions of the job. Experience demonstrating the candidate’s ability to perform all essential functions of the position is beneficial.Education and Experience Requirements: Typically requires High School Diploma or equivalent and 5-7 years of experience.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201