Customer Service Representative I

State of Mississippi; Gulfport (MS); Vor Ort; USD 29.000 - 35.000; Vollzeit

Zusammenfassung

State of Mississippi in Harrison County, MS, is hiring an entry-level Customer Service Representative I to assist customers with driver’s licenses, permits, and related records. The role includes administering tests, issuing licenses, and processing firearm permits, with daily data maintenance and reporting requirements.

The position emphasizes attentiveness, patience, and strong communication skills to serve the public while ensuring compliance with policies and procedures.

Qualifikationen

• High School diploma or equivalent required.
• 0–1 year of experience.
• Excellent communication and customer-service skills.
• Ability to follow procedures and multi-task.
• Must possess valid driver's license.

Aufgaben

• Issue driver’s licenses and firearm permits per policies.
• Administer vision and written tests.
• Assist public in issuing and renewing licenses.
• Maintain records in database and prepare reports.
• Respond to questions and provide information to customers.

Kenntnisse

Attentiveness

Patience

Communication Skills

Problem Solving

Self-Control

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Customer Service Representative I in 24 - HARRISON COUNTY, MS | GovernmentJobs.com page has loaded.

State of Mississippi

$32,000.00 Annually

Location

24 - HARRISON COUNTY, MS

Full-Time

Job Number

9037-0729-20261007H

Opening Date

10/07/2026

10/12/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$32,000.00

$32,000.00

What you'll need to be Successful

• Attentiveness
• Patience
• Communication Skills
• Problem Solving
• Self-Control

The goal of the Mississippi Department of Public Safety is to make Mississippi a safer place for the state’s three million residents. Our employees perform a variety of tasks, including issuing driver’s licenses and firearm permits, patrolling our roads and highways, keeping drugs off the streets, providing training and certification to law enforcement agencies, conducting forensic analysis and investigations, and much more. This work involves administering oral, written, and skill driver’s license tests for the Department of Public Safety to applicants seeking a Class R or Class A, B, C, and D driver’s license, learner’s permit, identification card, or information for motor vehicle records (MVR). Incumbents are also responsible for vision screening of applicants, renewing, and reinstating Mississippi driver’s licenses. Responsible for updating records/files in the database system and administering firearm permits. The work is performed in accordance with the policies and procedures established by the administrative officials of the department. Supervision is usually received from a driver’s license district supervisor, and work is reviewed based on daily activity and reports. For questions regarding this position please contact [e-mail].

About the Position

This job opportunity is in Driver License Services in HARRISON COUNTY, MS. This is an entry‑level Customer Service Representative who is accountable for assisting customers with obtaining a full range of services by providing information and applying a variety of laws, rules, policies, procedures, and program requirements.Examples of work performed include, but are not limited to, the following:

• Conducts visual tests to determine the sight qualifications of each applicant for a driver’s license. Administers computer‑automated tests for drivers seeking a permit or driver’s license and ascertains if the application is in accordance with established department policies. Assists the public in issuing and renewing regular Mississippi driver’s licenses. Assists the public in issuing and renewing Mississippi commercial driver’s licenses, including medical records and Haz‑Mat (hazardous material) endorsements.Issues identification cards and driver’s licenses for U.S. and non-U.S. citizens. Issues temporary learner’s permits for individuals fourteen (14) years of age. Issues regular learner’s permits for individuals fifteen (15) years and older.Interprets statutes, rules, and regulations governing the Department of Public Safety. Responsible for documenting the necessary paperwork regarding the suspension and reinstatement of all driver’s licenses.Submits statistical reports of examinations regarding driver’s license issuance. Prepares daily reports of licenses issued and monies received. Compiles, analyzes, updates, verifies, and disseminates data from various agencies, the public, court departments, and other sources; and promotes these sources to maintain the exchange of pertinent information among other state records.Issue firearm permits, fingerprint customers, and process all relevant firearm permit documents. Perform other duties as assigned by supervision.

Preferred Qualifications

Typically requires High School Diploma or equivalent and 0‑1 years of experience.Agency Preferred Qualifications: Requires graduation from a standard four‑year high school or equivalent (GED or High School Equivalency Diploma). Good customer service skills with good communication skills. Good organizational skills permitting the employee to multi‑task effectively. Ability and desire to work well with others most importantly the public. Possesses the ability to give and receive information through speaking and listening skills. The employee is required to regularly sit, use hands to finger, handle and feel objects, tools, or controls; reach with hands and arms, and climb or balance. The employee is frequently required to sit, stand, and walk. The employee is occasionally required to stoop, kneel, crouch, or bend. The employee is required to possess a valid driver’s license.

See MSPB Careers for information regarding this classifications

Minimum Qualifications

Typically requires High School Diploma or equivalent and 0‑1 year of experience.

Employer State of Mississippi

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201