Licensing Admin Specialist I — Customer Service Lead

Maryland; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical & dental coverage

Paid time off

State pension plan

Credit union membership

Job summary

The Maryland Department of Labor is hiring an Administrative Specialist I in Baltimore to oversee daily Consumer Service Center operations, respond to licensing status inquiries, and coordinate licensing payments. The role supports 26 regulatory boards/commissions and enforces information access as required by law.

Qualifications include a high school diploma and at least six months of administrative experience; substitutions allowed with college credit hours or military service.

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Notes: 30 college credit hours from an accredited college or university may substitute for the required experience.
• Notes: U.S. Armed Forces military service may substitute for the required experience.

Responsibilities

• Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions, ensuring accuracy and compliance.
• Respond to consumer inquiries by telephone about licensing status and complaint histories, interpreting complex records per public information act.
• Process, verify and coordinate all charge back payments through PayPal management system for licensing renewals.

Skills

Administrative support

Communication skills

Attention to detail

Customer service

Education

High school diploma or equivalency

Tools

AS400

Google Workspace

Job description

The Maryland Department of Labor is hiring an Administrative Specialist I in Baltimore to oversee daily Consumer Service Center operations, respond to licensing status inquiries, and coordinate licensing payments. The role supports 26 regulatory boards/commissions and enforces information access as required by law.

Qualifications include a high school diploma and at least six months of administrative experience; substitutions allowed with college credit hours or military service.