Customer Service Team Leader

State of Mississippi; Florence (MS); On-site; USD 37,000 - 64,000; Full time

Job summary

State of Mississippi in Rankin County seeks a Customer Service Team Leader to supervise customer service staff, analyze data, and recommend policy changes. The role involves coordinating training and performance assessments while ensuring quality service to the public.

Responsibilities include preparing daily license and revenue reports, working with internal and external stakeholders, and guiding staff through supervisory processes.

Qualifications

• High school diploma or equivalent; 6–8 years of experience with 2 years in supervision.
• Strong customer service and communication skills.
• Ability to multi-task and work well with others.

Responsibilities

• Supervise customer service staff within a specific area.
• Hire recommendations, training, planning, and performance assessment.
• Prepare daily reports of licenses issued and monies received.
• Analyze data related to quality and performance and recommend policy changes.
• Interact with internal and external stakeholders.

Skills

Attentiveness

Patience

Communication Skills

Problem Solving

Self-Control

Education

High School Diploma

Job description

Customer Service Team Leader in 61 - RANKIN COUNTY, MS

State of Mississippi

$36,624.00 - $64,364.39 Annually

Location

61 - RANKIN COUNTY, MS

Full-Time

Job Number

9041-0729-20261007R

0729 - Mississippi Law Enforcement Division

Opening Date

10/07/2026

10/12/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$36,624.00

$64,364.39

What you'll need to be Successful

Attentiveness; Patience; Communication Skills; Problem Solving; Self-Control.

The goal of the Mississippi Department of Public Safety is to make Mississippi a safer place for the state’s three million residents. Our employees perform a variety of tasks, including issuing driver’s licenses and firearm permits, patrolling our roads and highways, keeping drugs off the streets, providing training and certification to law enforcement agencies, conducting forensic analysis and investigations, and much more. This work involves administering oral, written, and skill driver's license tests for the Department of Public Safety to applicants seeking a Class R or Class A, B, C, and D driver's license, learner's permit, identification card, or information for motor vehicle records (MVR). Incumbents are also responsible for vision screening of applicants, renewing, and reinstating Mississippi driver's licenses. Responsible for updating records/files in the database system and administering firearm permits. The work is performed in accordance with the policies and procedures established by the administrative officials of the department. Supervision is usually received from a driver's license district supervisor, and work is reviewed based on daily activity and reports. For questions regarding this position please contact [e-mail].

About the Position

This job opportunity is in Driver License Services in RANKIN COUNTY, MS, and is a Customer Service Representative supervisory position. The incumbent participates in the work of all staff involved in customer service activities within a specific area or function. At this level, incumbents represent the agency to internal and external stakeholders in a customer service function and intervene when necessary to address and resolve customer-related needs or issues. Employees gather and analyze data related to the quality and performance of customer service employees and processes and recommend policy changes as necessary. Employee supervision includes hire recommendations, training, planning, and assigning work, performance assessment, coaching, and progressive discipline. In addition, employees will be expected to have the knowledge and skills to perform and review the work overseen to train, supervise, and evaluate staff, and evaluate processes and make policy recommendations. Also, prepares daily reports of licenses issued and monies received. Compiles, analyzes, updates, verifies, and disseminates data from various agencies, the public, court departments, and other sources; and promotes these sources to maintain the exchange of pertinent information among other state records. Perform other duties as assigned by supervision.

Preferred Qualifications

Typically requires High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision.Agency Preferred Qualifications: Requires High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision. Good customer service skills with good communication skills. Good organizational skills permitting the employee to multi-task effectively. Ability and desire to work well with others most importantly the public. Possesses the ability to give and receive information through speaking and listening skills. The employee is required to regularly sit, use hands to finger, handle and feel objects, tools, or controls; reach with hands and arms, and climb or balance. The employee is frequently required to sit, stand, and walk. The employee is occasionally required to stoop, kneel, crouch, or bend. The employee is required to possess a valid driver’s license.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201