Licensing & Regulatory Operations Specialist II

State-of-Maine; Gardiner (ME); In loco; USD 29.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan

Paid holidays

Descrizione del lavoro

State of Maine is seeking an Office Specialist II in Gardiner to support professional licensing boards and regulatory operations, ensuring efficient and accurate processes. You will coordinate licensing activities, maintain official records, and assist customers daily in a collaborative team environment.

The role requires evaluating credentials, interpreting statutes and agency policies, and improving operations while handling confidential information with discretion.

Competenze

• Training, education, or experience in administrative support work demonstrating competency in applying modern office practices to perform advanced administrative support tasks at the statewide level.

Mansioni

• Coordinate professional licensing activities, including evaluation applications, verify required credentials, process licensure applications and documentation, and maintain official records.
• Research and interpret statutes, rules, regulations, and agency policies to answer questions and resolve complex situations.
• Assess education and training programs; validate continuing professional education reporting to ensure compliance with licensing requirements, board rules, and regulations.
• Analyze complex situations and help applicants, licensees, and stakeholders understand how laws, rules, and policies navigate regulatory processes.
• Coordinate board and committee meetings by preparing agendas, materials, recording minutes, and maintaining public records.
• Serve as a liaison among agency leadership, board members, licensees, partner organizations, and the public; represent the agency at meetings and public events.
• Prepare and schedule adjudicatory hearings; participate or testify in administrative proceedings as required.
• Provide technical and systems assistance to licensees, applicants, board members, staff, regulatory officials, attorneys, and the public.
• Identify opportunities to streamline processes, improve customer service, and recommend new approaches for efficient operations.
• Assist with budgets, purchasing, financial reporting, and other administrative operations.
• Track complaints and inquiries; route issues for review, investigation, and resolution; protect confidential information and ensure compliance with security, HR, records management, and privacy policies.
• Provide professional, responsive customer service while building positive relationships with internal and external stakeholders.

Descrizione del lavoro

State of Maine is seeking an Office Specialist II in Gardiner to support professional licensing boards and regulatory operations, ensuring efficient and accurate processes. You will coordinate licensing activities, maintain official records, and assist customers daily in a collaborative team environment.

The role requires evaluating credentials, interpreting statutes and agency policies, and improving operations while handling confidential information with discretion.