Office Specialist II

Department of Professional and Financial Regulation; Farmingdale (ME); In loco; USD 29.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid holidays

Vacation leave

Health insurance

Descrizione del lavoro

The Department of Professional and Financial Regulation in Gardiner, Maine, seeks an Office Specialist II to support professional licensing boards and regulatory operations, coordinating licensing activities, maintaining official records, and assisting customers.

You will research statutes and agency policies, help boards prepare meetings, and improve program operations while upholding confidentiality and public trust.

Competenze

• Experience in administrative support with independent judgment at statewide level.
• Ability to apply a proficient knowledge of office practices to diverse tasks.

Mansioni

• Coordinate licensing applications, verify credentials, process licensure documents, and maintain records.
• Research statutes, rules, and agency policies to answer questions and resolve complex situations.
• Coordinate boards and public meetings, prepare agendas, record minutes, and maintain public records.
• Provide technical and systems assistance to licensees, applicants, and the public; identify process improvements.

Conoscenze

Administrative support

Customer service

Licensing knowledge

Descrizione del lavoro

Department of Professional & Financial Regulation (and Boards) Job Class Code: 6550 Grade: 19/Administrative Services Salary: $21.14-$30.45/Hour Location: Gardiner Opening Date: October 7, 2026 Closing Date: October 22, 2026 Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Every professional license issued, every public board meeting held, and every regulatory decision made helps protect the health, safety, and well-being of Maine people. At the Office of Professional and Occupational Regulation (OPOR), we support the licensing boards and regulatory programs that help ensure Maine Professionals meet the standards that protect the public.

As an Office Specialist II, your work will directly support professional licensing boards, and regulatory operations that help protect the health, safety, and well-being of Maine people. You'll be part of a collaborative team responsible for coordinating licensing activities, supporting public meetings, maintaining official records, assisting customers, and ensuring regulatory processes move efficiently and accurately.

Description

• Coordinate professional licensing activities, including evaluation applications, verify required credentials, processes licensure applications and documentation, and maintains official records.
• Research and interpret statues, rules, regulations, and agency policies to answer questions and resolve complex situations.
• Assesses education and training programs; validates continuing professional education reporting to ensure compliance with applicable licensing requirements, board rules, and regulations.
• Analyze unique or complex situations and help applicants, licensees, and stakeholders understand how laws, rules, and agency policies navigate regulatory processes.

Coordinate Boards & Public Meetings

• Coordinate board and committee meetings by preparing agendas, assembling meeting materials, recording official minutes, and maintaining public records.
• Serve as a liaison among agency leadership, board members, licensees, partner organizations, and the public
• Represent the agency at meetings and public events by sharing information about agency programs and initiatives.
• Prepares and schedules activities related to adjudicatory hearings; may participate or testify in administrative proceedings as required.

Improve Program Operations

• Provides technical and systems assistance to licensees, applicants, board members, staff, regulatory officials, attorneys and the public.
• Identify opportunities to streamline processes, improve customer service, and recommend new approaches that make agency operations more efficient and responsive.
• Research issues, evaluate information, and prepare recommendations that support informed decision-making.

Support Business & Financial Operations

• Assist with budgets, purchasing, financial reporting, and other administrative operations.

Maintain Public Trust

• Track complaints and inquiries, organize information, and help ensure issues are routed appropriately for review, investigation, and resolution.
• Protect confidential information and ensure compliance with state policies related to information security, human resources protocols, records management, and privacy.
• Provide professional, responsive customer service while building positive relationships with internal and external stakeholders.

We Are Looking For Someone Who Can

• Plan, prioritize, and coordinate multiple projects while adapting to changing business needs.
• Coordinate meetings, licensing activities, and other operational functions with accuracy and attention to detail.
• Represent the agency professionally and build productive working relationships with colleagues, board members, licensees, applicants and other stakeholders.
• Exercise discretion and sound judgment when handling confidential or sensitive information and responding to inquiries.
• Research, interpret, and apply laws, regulations, policies, and procedures to routine and complex situations.
• Analyze information, identify issues, and make thoughtful recommendations.
• Ability to understand and promote management goals as they affect day-to-day and long-term operations.
• Ability to effectively represent the organization at internal and external meetings.

Minimum Qualifications

Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, Office Associate I, Office Associate II and Office Specialist I.

For additional information about this position or to request a paper application, please contact Stephanie Hayes via email at [e-mail]

Benefits of working for the State of Maine

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Application Process About Us

If you’re looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you’re interested in finance or forestry, there’s an opportunity for you to help make Maine an even better place to live.