Licensing Operations Specialist: Process & Testing Leader

Broadcast Music; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Colonial Group in Nashville is seeking a Sr. Specialist, Licensing Operations to partner with Licensing and Technology teams to support business process improvement and ensure system changes align with operational needs.

This role handles recurring and critical processes, documents requirements, coordinates user acceptance testing for CRM changes, and provides project coordination across the team to ensure readiness and sustained documentation.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Two+ years of experience in operations, business process support, business analysis, process improvement, project coordination, user acceptance testing, or related discipline preferred.
• Experience coordinating cross-functional initiatives and supporting business and technology improvements is preferred.
• Experience with analytical and problem-solving skills, including process documentation and identification of process improvement opportunities.

Responsibilities

• Shares responsibility with a peer manager for assigned Licensing Operations processes, projects, testing activities, and system releases, with cross-trained backup coverage.
• Maintains templates, documentation standards, and practices for process improvement, requirements, UAT, readiness, and sustainment.
• Coordinates recurring and ad hoc operational initiatives, providing project coordination, research, scheduling, and stakeholder communications.

Skills

Process documentation

Requirements gathering

User acceptance testing

Cross-functional collaboration

Project coordination

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Smartsheet

Azure DevOps

Aha!

Confluence

SharePoint

Copilot/M365

Job description

Colonial Group in Nashville is seeking a Sr. Specialist, Licensing Operations to partner with Licensing and Technology teams to support business process improvement and ensure system changes align with operational needs.

This role handles recurring and critical processes, documents requirements, coordinates user acceptance testing for CRM changes, and provides project coordination across the team to ensure readiness and sustained documentation.