Senior Licensing Operations Specialist — Hybrid & Growth

Broadcast Music, Inc.; Nashville (TN); Híbrido; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401K with employer match

Hybrid Office Schedule & Remote Friday

Short-Term & Long-Term Disability

Paid Vacation & Sick/Personal Time

12 Paid Holidays

Company Paid Life Insurance

Parental Leave

Tuition Assistance Program

Commuter Benefits (New York)

Employee Resource Groups

Entertainment discounts and access to

Descripción de la vacante

Broadcast Music, Inc. is seeking a Sr. Specialist, Licensing Operations to partner with Licensing and Technology teams, improving processes and ensuring system changes meet operational needs.

You will document requirements, coordinate testing, and support releases while maintaining process documentation and readiness. Two specialists share this role's responsibilities, with cross-training across the workload to ensure continuity.

Formación

• Bachelor’s degree or equivalent experience preferred.
• Two+ years of experience in operations, business process support, or related fields preferred.
• Experience coordinating cross-functional initiatives and supporting tech improvements is a plus.

Responsabilidades

• Coordinate licensing operations processes, projects, testing, and releases.
• Maintain templates, documentation standards, and practice for process improvement.
• Document current-state processes and identify improvement opportunities.
• Gather requirements, document needs, and help define acceptance criteria.
• Support testing, defect tracking, and release readiness activities.
• Provide cross-functional collaboration and transition to ongoing ownership.
• Maintain inventories of processes, owners, docs, and metrics.

Conocimientos

Analytical skills

Research skills

Requirements gathering

UAT practices

Project coordination

Communication skills

Prioritization

MS Office & AI tools

Salesforce familiarity

Collaboration tools

Professional development

Educación

Bachelor’s degree

Two+ years experience in operations

Herramientas

Salesforce

Smartsheet

Azure DevOps

Aha!

Confluence

SharePoint

Microsoft Office

Copilot

Microsoft 365

Descripción del empleo

Broadcast Music, Inc. is seeking a Sr. Specialist, Licensing Operations to partner with Licensing and Technology teams, improving processes and ensuring system changes meet operational needs.

You will document requirements, coordinate testing, and support releases while maintaining process documentation and readiness. Two specialists share this role's responsibilities, with cross-training across the workload to ensure continuity.