Licensing Operations & Customer Success Associate

HireBooth; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

HireBooth seeks a detail-oriented Microsoft Technology Associate to support EA, CSP, and other licensing customers. You will manage licensing operations, renewals, and day-to-day engagement across the territory, guiding customers through licensing rules and entitlements.

You will partner with MTS, prepare licensing workbooks, and identify upsell opportunities while ensuring accurate documentation and timely communications.

Qualifications

• 1–3 years in technology sales, inside sales, customer success, or licensing advisory.
• Familiarity with Microsoft licensing programs (EA, CSP, M365, Azure) preferred.
• Strong communication, analytical, and relationship-building skills.
• Ability to manage a high volume of accounts with precision and customer care.

Responsibilities

• Act as a trusted point of contact for customer questions across EA, CSP, and other Microsoft programs.
• Provide guidance on program rules, acquisition vehicles, and entitlements.
• Research and resolve customer scenarios, escalating complex issues to the MTS when needed.
• Partner with the MTS to proactively manage EA milestones (true-ups, renewals, reconciliations, billing timelines).
• Support CSP monthly/annual billing reconciliation, ensuring accuracy and entitlement alignment.
• Prepare licensing workbooks, quotes, renewal documentation, and reservation tracking.
• Ensure licensing changes are accurately documented and communicated to customers and account teams.
• Join customer calls to address licensing-related questions in real time.
• Build licensing summaries and consumption reports for use in customer reviews and roadmap sessions.
• Identify potential upsell and cross-sell opportunities based on licensing data (e.g., Copilot, Security, Azure Reservations).
• Contribute to customer success plans by aligning licensing execution with technology adoption roadmaps.
• Collaborate with CSMs, Architects, and MTSs to ensure licensing execution supports Modern Work, Azure, AI, and Security initiatives.
• Train account teams on licensing programs, updates, and best practices.
• Leverage Microsoft programs, incentives, and funding to maximize customer value.
• Maintain strong relationships with Microsoft partner teams to align on co-sell execution.

Skills

Microsoft licensing

Customer advisory

Communication

Relationship-building

Job description

HireBooth seeks a detail-oriented Microsoft Technology Associate to support EA, CSP, and other licensing customers. You will manage licensing operations, renewals, and day-to-day engagement across the territory, guiding customers through licensing rules and entitlements.

You will partner with MTS, prepare licensing workbooks, and identify upsell opportunities while ensuring accurate documentation and timely communications.