Licensing Operations Specialist – Regulatory & Process

Acrisure, LLC; Grand Rapids (MI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

HSA & FSA options

Paid time off

Job summary

Acrisure is seeking a Regulatory Affairs - Licensing Specialist to support leadership in complex insurance licensing initiatives and drive process improvements. This role requires coordination across TPA, MGA, and reinsurance licensing activities, ensuring adherence to state regulations and industry guidelines.

You will collaborate with Licensing, agency partners, and licensed employees, while maintaining rigorous regulatory documentation and providing clear communication to stakeholders.

Qualifications

• Bachelor’s Degree or higher in Business Administration, Operations, Legal, Accounting or related field.
• Minimum of two years of experience supporting licensing functions within a regulated industry is required, with preference for insurance or financial services experience.
• At least three years of experience in a customer service role and/or administrative role is required
• Proven familiarity with automation technologies is a plus.

Responsibilities

• Train and mentor department staff on licensing processes, systems, and work items.
• Manage and coordinate workflows across licensing functions including TPA, MGA, and reinsurance licensing activities.
• Monitor and optimize daily licensing operations for efficiency and adherence to procedures.
• Serve as primary liaison between Licensing team, agency partners, and licensed employees.
• Maintain confidentiality and safeguard sensitive information per standards.
• Support licensing processes for individuals and entities with timely, compliant execution.
• Oversee reporting and auditing to ensure licensing records are accurate and compliant.
• Assist with licensing aspects of mergers and acquisitions, including post-close integration.
• Provide clear written and verbal communication to agents and carriers.
• Maintain up-to-date regulatory documentation and align with timelines.
• Contribute to development and implementation of licensing processes to stay compliant.

Skills

Strong administrative skills

Customer service

Microsoft Office proficiency

ServiceNow

Monday.com

Power BI

Education

Bachelor’s Degree or higher in Business Administration, Operations, Legal, Accounting or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

ServiceNow

Monday.com

Power BI

Job description

Acrisure is seeking a Regulatory Affairs - Licensing Specialist to support leadership in complex insurance licensing initiatives and drive process improvements. This role requires coordination across TPA, MGA, and reinsurance licensing activities, ensuring adherence to state regulations and industry guidelines.

You will collaborate with Licensing, agency partners, and licensed employees, while maintaining rigorous regulatory documentation and providing clear communication to stakeholders.