Licensing Operations Lead & Board Support

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 40,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking an Administrative Assistant 2 in the Department of State to lead and support licensing activities, coordinate daily work, and guide staff. The role includes reviewing applications, assisting boards, developing forms, and participating in hiring.

Telework may be available part-time after probation, with PA residency required and standard hours 8:00 AM–4:30 PM, Monday–Friday.

Qualifications

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization.
• Graduation from a four year college or university.
• You must meet the PA residency requirement and be able to perform essential job functions.

Responsibilities

• Staff Leadership: Provide direction, coaching, and oversight to licensing evaluators.
• Work Coordination: Manage daily workload priorities and monitor progress across tasks.
• Application Review: Review applications, determine eligibility, and refer complex cases as needed.
• Board Support: Assist board administrators by maintaining manuals and responding to inquiries.
• Process Development: Develop forms, assist with system improvements, and support division procedures.
• Hiring Support: Participate in interviewing, selecting, and onboarding new clerical staff.

Education

Four-year college or university

Job description

Commonwealth of Pennsylvania is seeking an Administrative Assistant 2 in the Department of State to lead and support licensing activities, coordinate daily work, and guide staff. The role includes reviewing applications, assisting boards, developing forms, and participating in hiring.

Telework may be available part-time after probation, with PA residency required and standard hours 8:00 AM–4:30 PM, Monday–Friday.